Refund Policy

What items are eligible to be returned?

• Items are in their original condition:  unwashed and unworn. Items not in this condition will not be accepted.

• Items which are damaged or defective may be returned at any time.

• Final sale items cannot be returned or exchanged.

 

How long do I have to return or exchange an item I bought online?

Within 45 days of purchase by mail or to a store (1). To receive a refund for items returned by mail, items must be received at our facility within 45 days of ordering. Please allow 5-7 days for return mail.

 

How can I receive a refund for my order?

• Refunds require proof of purchase: the shipping confirmation email or the original credit card used for the purchase.
  
  
• The refund will be made via the same payment method that was used for your initial purchase.
  
  
• You will receive the return confirmation via email once the return has been completed.
  
  
• If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process.

 

How can I ship my return?

• 1. Identify items and begin the return process
  • • To begin your return and create a return shipping label, print out the order details and order number.
• 2. Prepare your package
  • • a) Pack your return securely, and include your return shipping slip. Use original packaging if possible.
    • b) Seal package securely.
    • c) Affix your chosen carrier return shipping label to the packaging. Make sure no other tracking labels are shown.

To create a mailing label for a return:

• Take your package to a drop off location based on the self-selected return label. Please address your package to the address below and return via UPS or Canada Post:
  
  5585 McAdam Road, Mississauga, Ontario L4Z 1N4